Terms & Conditions
1. Introduction
Welcome to Mellifluous Candles("we," "us," or "our")! These terms and conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, browsing, or making a purchase, you agree to be bound by these Terms. Please read them carefully.
2. Acceptance of Terms
By accessing our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
3. Product Descriptions
We strive to provide accurate descriptions, images, and information about our products. However, due to the handmade nature of our candles, variations in appearance may occur. Therefore, we cannot guarantee that all product descriptions, colors, or other content on the website are accurate, complete, reliable, current, or error-free.
Our product descriptions often include subjective language intended to evoke emotions or memories associated with the scents and experiences of our candles. Please be aware that these descriptions are provided for illustrative purposes only and do not guarantee specific outcomes or experiences. While we make every effort to craft descriptions that accurately represent the essence of our products, individual perceptions may vary. By purchasing our products, you acknowledge and agree that any emotional or sensory responses elicited by our descriptions are subjective and may not be replicated in every instance. We cannot be held liable for any discrepancies between the descriptions and text on this website and your personal experiences with our products.
4. Ordering Process
To place an order, you must provide accurate and complete information. By placing an order, you authorize us to charge the specified payment method for the total amount of your order. We reserve the right to refuse or cancel any order for any reason at our sole discretion.
5. Payment Terms
Payment for orders must be made using one of the accepted payment methods listed on our website. Prices are subject to change without notice. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
6. Shipping and Delivery
We aim to process and ship orders promptly. However, delivery times may vary depending on your location, shipping method, and other factors beyond our control. We are not responsible for any delays or issues caused by shipping carriers. Risk of loss and title for products purchased from us pass to you upon delivery of the items to the carrier.
7. No Warranties, Refunds, or Returns
Due to the nature of our business and the handmade nature of our products, we do not offer warranties, refunds, or returns. All sales are final. We encourage you to carefully review product descriptions and images before making a purchase.
8. Intellectual Property
All content, trademarks, and intellectual property displayed on our website are owned by Mellifluous or our licensors. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data. By using our website or purchasing our products, you consent to the collection and use of your information as described in our Privacy Policy.
10. Liability and Disclaimers
To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding our products and services. We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any information on our website. In no event shall Mellifluous Candles or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the Terms without affecting the validity and enforceability of the remaining provisions.
12. Third-Party Services
Our website is hosted on Wix, which provides us with the platform to sell our products and services. While we strive to ensure a smooth and secure user experience, we are not responsible for any actions, omissions, or technical issues caused by Wix or any third-party service providers. Any disputes or issues arising from the use of these services must be directed to the respective third parties. By using our website, you acknowledge and agree that we are not liable for any errors, interruptions, or security breaches caused by third-party platforms.
13. Account Creation and Security
To use certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss or damage arising from unauthorised access to your account.
14. Force Majeure
We are not responsible for any failure to perform or delay in performance of our obligations under these Terms due to events outside our reasonable control, including but not limited to natural disasters, acts of war, terrorism, pandemics, or interruptions in internet or telecommunications services.
15. User-Generated Content
If you submit any content (e.g., reviews, comments, or suggestions) to our website, you grant us a worldwide, royalty-free, perpetual, and irrevocable license to use, modify, and distribute such content for any purpose. You are solely responsible for ensuring that your submissions do not violate any third-party rights, including intellectual property rights.
16. Electronic Communications
By using our website or making a purchase, you consent to receive communications from us electronically. We may communicate with you via email or through notices on our website. You agree that all such communications satisfy any legal requirement for written communication.
17. Product Availability
While we strive to keep our products in stock, some items may be temporarily unavailable. If an item is out of stock, we will notify you and provide an estimated restock date or offer alternatives. We reserve the right to cancel an order if the product is unavailable.
18. Customer Responsibility for Compliance
By placing an order, you agree to comply with all local laws and regulations regarding the purchase and use of our products. Mellifluous Candles is not responsible for any legal issues arising from the delivery or use of our products in your location. It is the customer's responsibility to ensure that the products purchased comply with applicable laws in their area.
19. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of Singapore.
20. Changes to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or products after any such changes constitutes acceptance of the revised Terms.
21. Contact Information
If you have any questions, concerns, or feedback about these Terms or our products/services, please contact us at contact@mellifluouscandles.com.
Thank you for choosing Mellifluous Candles!