Privacy Policy

This Privacy Policy describes how Mellifluous Candles ("we," "us," or "our") collects, uses, and protects your personal information when you use our website or purchase our products. By accessing our website, browsing, or making a purchase, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment information.
Usage Information: We may collect information about how you access and use our website, including your IP address, browser type, device information, and pages visited.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
Subscription Information: If you subscribe to receive emails from us, we will collect your email address to send you promotional emails, newsletters, and other communications about our products, promotions, and events.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including verifying your identity, processing payments, and shipping products to your designated address.
Customer Support: To provide customer support and respond to your inquiries, feedback, or requests for assistance.
Marketing Communications: To send you promotional emails, newsletters, or other marketing communications about our products, promotions, and events. You may opt out of receiving marketing communications at any time by following the instructions in the email.
Analytics: To analyze website usage and trends, improve our products and services, and customize your browsing experience.

3. Information Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or providing other services. We may also disclose your information when required by law or in response to legal process, such as a subpoena or court order. We use third-party advertising services, including Meta (Facebook), to promote our products. These platforms may collect information about your interactions with our website through cookies, pixels, or similar tracking technologies to provide personalized ads and measure ad effectiveness. You can manage your ad preferences directly through your Facebook account settings or adjust your browser's cookie settings.

4. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Third-Party Payment Processors

We use Stripe, a third-party payment processor, to handle transactions on our website. Wix provides the platform through which Stripe is integrated. These third-party services may collect your payment information and are subject to their own privacy policies. We encourage you to review the privacy policies of these third parties.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

8. Third-Party Tools

We use third-party applications and tools (such as countdown timers, email forms, and analytics tools) to enhance your experience on our website. These services may collect certain data such as your browser type, device, or time spent on our pages.

These tools are used solely to improve your user experience and do not give us access to your personal information unless explicitly provided by you (e.g., through our sign-up form). For more information, please review the privacy policies of those third-party providers.

9. Opting Out of Cookies

You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may impact your ability to use certain features of our website, such as personalized recommendations or shopping cart functionality.

10. Marketing Consent and Preferences

If you no longer wish to receive marketing communications from us, you can opt out by contacting us directly at contact@mellifluouscandles.com.

11. Marketing

By providing your email address or phone number through our website, social media platforms, or advertising forms (including Instagram or Facebook Lead Ads), you consent to receive occasional emails and/or messages — including via WhatsApp — about our scent drops, product launches, and brand updates. You may unsubscribe at any time by clicking the link in any email or messaging us directly.

12. Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing of your information. To exercise these rights, please contact us using the contact information provided below.

13. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or products after any such changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at contact@mellifluouscandles.com.